Next-Generation Employee Service Management Platform

4me is a next generation platform that allows an organization’s business support functions and external service providers to collaborate seamlessly (SIAM), while providing high quality and real-time insight into the the services and products being delivered to the employees. 4me is bridging the “silo of excellence” where each business support function has defined its own practices, data storage and systems for individual employee products and services.

4me defines an activity and data structure that shares collaboration data, but encapsulates confidential data for each business support function making sure data is both shared and safe at the same time.

This principle ensures that the same data is reused across business support functions, but also makes it possible to maintain and store data more efficiently as integrations and data maintenance is reduced.

The activity and data structure makes it possible to simplify the way employees can request products, and services and provides a high quality flow of information across the business support functions and their suppliers.

To support an increasing demand for mobility, the 4me platform provides an App for employees and managers to search and submit request, approvals, updates, insights and knowledge for product and services on the move. This flexible capability makes it possible to support the future hybrid workplace. The 4me App and self-service portal delivers a single point of contact for the employees to engage with Business Support for a frictionless Employee Experience.

The SIAM concept for managing end-to-end Employee Service Management

SIAM is a concept for managing a seamless collaboration between internal and external service providers in an organisation. The concept is initiated to support a more complex and specialised outsourcing model, creating a high demand for insight and control across the entire value chain of involved parties.
4me is one of the only platforms that has built-in the SIAM concept in to its architecture and operating model. This makes it possible to measure and control the product and service quality end-to-end, minimizing the risk of quality breaches and unmet expectations.
4me is designed to support providers in servicing many different customers from one service management application.
SIAM is the foundation for dynamic sourcing, which allow organizations to maximize agility, creativity and the speed to realise business outcomes.

Why we have chosen 4me

4me fulfils the simplicity, capability and response required from a modern service management platform in the cloud. The demand for doing work and get insight on the move is supported in a simple and intuitive way, giving enough functionality and information to be supported no matter the location and time.
During recent years, customers have lerned the hard way, kow complex functionality and license models can prevent agility and cost prediction. 4me has taken a learning from this trend and introduced a very simple and low cost functionality and license model. The license model has a car wash structure, making it very clear what you get access to when you select a plan. This makes it possible to expand and adjust your license plan as you grow in maturity and size.

For the Service Agents, who are using the tool to structure and get insight as their daily work, 4me has made an effort to make sure the interface and available information is made simpler and intuitive with limited need for scrolling.

Last, but not least, the platform has an innovation approach for how to share and segregate data among collaborating parties which is normally a nightmare of integrations and maintenance.

Recognition & Rewards

Videos

If you are new to 4me, please find a quick overview and inspiring introduction here

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