Digital Transformation Advisory
Advisory for automation solutions, IT landscape monitoring and data transparency. Focus on ITSM Automation, process maturity, backlog grooming and opportunities for Digital solutions.
Support Model Automation
Advisory and implementation of an automated business support model for all 7-Eleven shops in Denmark. Advisory for automation and enhancements of shop services and products with focus on increased customer service.
ServiceNow & Process Advisory
Advisor and implementer of a new support model for end-user services. This included service definitions, clarification, automation, transition and reporting.
ITSM Advisory
Advisory on the journey to improve IT service control and quality across the global organization. The ITSM journey included scope clarification and ITSM practice requirements.
Interim Product Owner
Responsible for organizing ideas/demands from the business. Managed the NETS backlog of one of their major platforms including prioritization and alignment.
Leading at team of IT developers with focus on digital usage and value.