DIGITAL EX

SELECTING THE RIGHT PLATFORM

An important part of building a future operating model to manage EX is you digital capabilities. To establish high quality UX, transparency, insight, automation, updates and notifications for your EX product and services you are highly depended on selecting the right digital platform(s). Experience Design has a long track record of selecting and implementing digital platforms for service and product automation.

Based on our many years of experience we have analysed and selected the best digital platforms to build the right Digital EX for each customer. Knowing your EX maturity journey and applying the right digital capabilities along the way is the key for the overall EX success. To keep an outcome focus it’s also helpful to identify you persona group(s) for each capability area.

CAPABLITIES FOR YOUR DIGITAL EX JOURNEY

To get you head around Digital EX it helps breaking the concept in to capability areas and design your journey based on how you need to focus and balance each of the areas below:

Service Consumption: How do you enable a great mobile User Experience for your employees
Service Delivery: How do you deliver your EX Product & Services ensuring insight, notification & engagement across business support functions
Service Insight & Automation: How do you use digital platforms and technology to ensure continual analysis & automation of EX

OutSystems is a low-code platform very useful for designing and managing a great User Experience on multiple platform such as smartphones, tablets and portals. The platform is among the leaders for low-code and multi experience platforms by Gartner. Read more here

4me is a next generation service management platform build on a principle to make things as simple as possible, but not simpler. The platform has a unique license and data engagement model (SIAM). 4me is toprated by Gatner Peer Insight. Read more here.

We use our long experience with Service Management Advisory to guide and facilitate how business support functions can use technology to deliver products and services that makes it easy for employees to get help and transparency.