WHAT WE DO
SCOPE OF WORK

EMPLOYEE EXPERIENCE CLARIFICATION
The delivery of an employee service or product is something you need as part of your work life. It can be questions to your salary statement, a new laptop, an application provided to register your vacation or assistance with hiring a new colleague. Tangible, intangible, or a combination. The concept of assisting colleagues and employees during their workday is often referred to as Enterprise Service Management, or in a more modern lingo, Employee Service Management.
An employee will engage through some sort of engagement channel to acquire this product, whether it is through a mobile application, personal encounter or through a portal. The way the employee is experiencing all the Touch Points before, during and after the product is delivered, is what can be referred to as Interaction or Friction.

In the context of a service, the consumption will take place as part of the interaction if you receive an answer or use an application for time registration. But you may have to engage several times, before the Service is available, and that is the reason why it is important to look at the whole delivery mechanism behind a Product/Service. We refer to this delivery mechanism as the Operating Model behind each product and service consumed by the employees.
DIGITAL OPERATING MODEL
Before you start implementing new technology you must align and understand the foundation of the context you like to automate (The Flow of Work). The best way to do this is to visualise and align the value you must deliver including the activities and elements that makes the value creation possible.
The best model we know to do this is an Operating Model. We have taken the liberty to modify Andrew Campbell’s Operating Model guidance a to deal with the Digital context to ensure we clarify value and collaboration before we talk about how the technology can help us.

The concept of the Operating Model Canvas is to visualize how you should work to generate agreed value by a structured approach through the domain areas of the model. This is our way to understand the current and future operation practice setup, before we start defining and prioritizing technology requirements and information integrity.
EX VISION > LIFE CYCLE
How well is EX introduced?
Is it providing employee value?
How are APPS and DEVICES being used to support Employee Experience?

How well is Employee Experience delivered and how do we measure it?
How well are specific EX Digital Products & services perceived?
DIGITAL VALUE STACK

OUR CONTRIBUTION



HOW WE ENGAGE
