Good old Porter’s model of primary and supporting activities is more relevant than ever. When you want to make your employees effective and happy, you need to look at how well you serve them – end-2-end.
Too often initiatives are done in silos, e.g., providing a great experience for HR, but data and flow of information needs to go across your support functions, and so should your employee facing solutions. We want to help you provide world class products and services internally, so the employee doesn’t even have to know which department they are dealing with – It’s all right there in the digital employee experience.
Our focus is on helping our clients building world class business support functions across the enterprise to deliver digital products that can support employees in their everyday work.


The delivery of an employee service or product is something you need as part of your work life. It can be questions to your salary statement, a new laptop, an application provided to register your vacation or assistance with hiring a new colleague. Tangible, intangible, or a combination. The concept of assisting colleagues and employees during their workday is often referred to as Enterprise Service Management, or in a more modern lingo, Employee Service Management.

An employee will engage through some sort of engagement channel to acquire this product, whether it is through a mobile application, personal encounter or through a portal. The way the employee is experiencing all the Touch Points before, during and after the product is delivered, is what can be referred to as Interaction or Friction.

In the context of a service, the consumption will take place as part of the interaction if you receive an answer or use an application for time registration. But you may have to engage several times, before the Service is available, and that is the reason why it is important to look at the whole delivery mechanism behind a Product/Service. We refer to this delivery mechanism as the Operating Model behind each product and service consumed by the employees.

Our Solution Offerings

Digital Platforms

One of the main drivers to succeed with good EX is the right Digital Platform. The Digital Platform creates the foundation to define, build and operate the digital products to support EX.

Our solutions to support digital platforms for EX are:

  • Digital Platform Selection & Justification
  • Digital Platform Utilization & Value
  • Roadmaps for Digital Platforms
  • Governance for Digital Platforms
  • Reports & Dashboards for Digital Platforms


To setup and drive digital products for EX you need experience and capabilities to establish the needed operating models and practices for each support function.
To ensure a continuous flow of digital products to remove friction a need for a delivery model is required to keep a momentum of small but steady improvements all the time.

Our solutions to support digital capabilities for EX are:

  • Process Manager/Owner for a Digital Practice
  • Digital Platform Specialists
  • Delivery Model for Digital Products (Digital Product Fabric)
  • Prototyping (MVP) & Operating Model Concepts (Digital Value Sprint)


A practical part of establishing good EX is to simplify data, activities, approvals and structure information around the flow of work involved in delivering and maintaining digital products for EX.
Often good quality information is required to be collected and maintained for product, process and assets status and context.
EX Digital Products should be made as simple as possible, but not simpler.

Our solutions to support EX simplification are:

  • Asset Data Collection & Maintenance
  • Data Management
  • Process Simplification
  • Process Mapping
  • Vendor Engagement & Automation


Innovation is often introduced in big programmes with the newest concepts and technology to be implemented.
We believe there is a high potential in automating and creating simple digital products to remove the unproductive activities and friction you meet in your everyday work.

Our solutions to support digital innovation for EX are:

  • Identification: Ideas for Innovation
  • Blooming: Idea Voting & Sharing
  • Priority & Planning:  Innovation Horizon
  • Tracking: Innovation progress
  • Validation:  Realization & Improvement
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