Support Model Automation
Advisory and implementation of an automated business support model for all 7-Eleven shops in Denmark. Advisory for automation and enhancements of shop services and products with focus on increased customer service.
Global support for 7500 employees
Danish Refugee Council (DRC) operates under most extreme conditions around the globe supporting the refugees of this world. They frequently must establish new points of operation based on human crisis's around the world. Their operations are highly disparate, yet they still need centralized and streamlined processes for supporting their staff in their versatile environments.
Customer Service Improvement
DET was looking for a solution to ensure an efficient and controlled way to deliver support and maintenance services to one of their large customers. In a short period of time Experience Design delivered a solution that gave DET the overview and control required to deliver and improve the customer’s need for improved support and maintenance. This included important control of alarms and automated notifications from IoT devices.
