Xurrent
IT service management stakeholders often resist changes in tools and processes despite potential productivity gains. Enhancing user interface design and system performance can significantly boost productivity and employee satisfaction. A more responsive system can save nearly half an hour per service desk agent daily, making a substantial impact on overall efficiency.
Xurrent
Enterprise organizations increasingly use self-service portals across various domains, leading to ticket sprawl where users receive multiple tickets for the same issue. This inefficiency, especially in complex workflows like onboarding, negatively affects user satisfaction. Streamlining ticket management by linking related tasks can improve customer experience.
Xurrent
New EU regulations require digital recording of employees' working hours, mandating companies to adopt compliant systems. Effective 1 July in Denmark, this requirement ensures accurate work hour tracking. The Xurrent platform offers scalable, out-of-the-box time tracking features, enabling quick implementation and compliance without significant costs.
Xurrent
Service delivery organizations often overlook the customer experience perspective, impacting overall satisfaction. Common issues like closing and reopening cases due to categorization errors frustrate customers and create confusion. Balancing attraction and retention requires a clear focus on specific talent profiles and enhancing the employee value proposition to address evolving workplace dynamics effectively.
EX
The "War for Talent" concept originated in response to increasing competition for skilled workers, particularly in executive roles. Demographic shifts and the emergence of new business models have intensified this competition, prompting companies to prioritize employer branding and reputation management. Focusing on attracting and retaining talent through digital solutions and unified employee experiences is crucial in today's dynamic labor market.
EX
Is your company prepared for the "great resignation"? McKinsey & Company identifies three key pillars of Employee Experience (EX): Social, Work, and Organization. These pillars encompass fostering collaboration, providing flexibility, and ensuring a positive journey throughout an employee's tenure. Research shows a positive EX boosts engagement and retention. It's time for companies to enhance their employees' experience to stay competitive.
EX
Facing retention challenges in 2022? Explore Employee Experience (EX). Like UX for customers, EX is vital for employee satisfaction. Ritzau news agency prioritizes EX, led by CHRO Christine Skovgaard. Clear expectations and seamless onboarding are key. Digital tools and agility are crucial for sustained EX excellence. Thanks to Christine Skovgaard for valuable insights into EX.
EX
Facing retention challenges in 2022? Explore Employee Experience (EX). Like UX for customers, EX is vital for employee satisfaction. Ritzau news agency prioritizes EX, led by CHRO Christine Skovgaard. Clear expectations and seamless onboarding are key. Digital tools and agility are crucial for sustained EX excellence. Thanks to Christine Skovgaard for valuable insights into EX.