Revolutionize Service Management with Xurrent
Step into the future of Employee Service Management with Xurrent, a next-generation platform that transcends traditional boundaries. In a world where collaboration is key, Xurrent seamlessly connects an organization's business support functions and external service providers, fostering a holistic approach to Service Integration and Management (SIAM).
At the core of Xurrent's innovation is the dismantling of 'silos of excellence.' Here, each business support function typically operates within its defined practices, data storage, and systems for individual employee products and services. Xurrent breaks down these barriers, creating a unified structure that not only encourages collaboration but also enhances efficiency and data security simultaneously.
Xurrent introduces a groundbreaking principle, encapsulating confidential data for each business support function within a shared activity and data structure. This approach ensures data safety while fostering collaboration. The same data is intelligently reused across functions, reducing the need for extensive integrations and data maintenance. Xurrent brings a new level of efficiency to the way employees request products and services.
The innovative activity and data structure implemented by Xurrent simplifies the process of requesting products and services for employees. This results in a high-quality flow of information across business support functions and their suppliers. Xurrent not only streamlines requests but also elevates the overall flow of information, ensuring optimal service delivery.
Xurrent Specialist & End-user view
The Versatile Xurrent Platform
The Xurrent platform redefines service accessibility, catering to the evolving demands of a mobile workforce. With a dedicated app for employees and managers, Xurrent empowers users to seamlessly search, submit requests, manage approvals, stay updated, and access valuable insights and knowledge for products and services – all while on the move. This dynamic capability positions Xurrent as a cornerstone in supporting the future hybrid workplace. The Xurrent App, coupled with the self-service portal, consolidates interactions into a single point of contact for employees, fostering a frictionless and enriching Employee Experience.
Embracing SIAM for Seamless Service Collaboration
SIAM, or Service Integration and Management, represents a paradigm shift in managing end-to-end collaboration between internal and external service providers within an organization. As businesses adopt increasingly complex and specialized outsourcing models, the demand for comprehensive insight and control across the entire value chain becomes paramount.
Xurrent stands out as one of the pioneers, embedding the SIAM concept into its architecture and operating model.
This integration enables organizations to effectively measure and control the quality of products and services end-to-end, mitigating the risk of quality breaches and unmet expectations. With Xurrent, providers can efficiently service multiple customers from a single service management application.
What Sets Xurrent Apart
The Xurrent Advantages
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Why choose Xurrent? Because it embodies the simplicity, capability, and responsiveness demanded by a modern cloud-based service management platform. Xurrent caters to the contemporary need for flexible work and on-the-go insights, providing a simple and intuitive experience that delivers ample functionality and information, regardless of location or time.
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In response to the lessons learned from complex functionality and license models, Xurrent takes a different approach. The platform introduces a straightforward and cost-effective functionality and license model, akin to a car wash structure. This clarity ensures transparency in what each plan offers, allowing seamless expansion and adjustment as your organization grows in maturity and size.
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For Service Agents immersed in daily structuring and insight-driven work, Xurrent prioritizes simplicity. The interface and available information are designed to be intuitive, minimizing the need for excessive scrolling.
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Last but certainly not least, Xurrent revolutionizes data sharing and segregation among collaborating parties. What is often a nightmare of integrations and maintenance becomes a streamlined and innovative process within the Xurrent platform.
Elevate Your Service Management Experience with Xurrent
Unlock a seamless and rapid implementation with Xurrent. Our projects are known for their brevity and hassle-free execution.
Elevate your service portal with Xurrent, covering ITSM, ESM, and SIAM. Scale effortlessly to an enterprise-wide service platform.
Enjoy maintenance-free operations on Xurrent's multi-tenant platform. Centralized updates and features roll out effortlessly.
Access core ITSM features by default with Xurrent. From self-service to virtual agents and robust incident management, it's all inclusive.
Experience consistent, high-speed performance through Xurrent's cloud deployment. Enjoy zero downtime for reliable service access.
Rest assured with built-in security on AWS cloud, ensuring data integrity and protection against breaches.
Discover the simplicity of our WebShop on Xurrent. Easily procure services and access resources with a user-friendly interface. Simplify service procurement for enhanced productivity.
Unlock a seamless and rapid implementation with Xurrent. Our projects are known for their brevity and hassle-free execution.
Monitor KPIs in real-time using the intuitive dashboard. Enhance performance tracking for improved service levels and cost management.
Unlock a seamless and rapid implementation with Xurrent. Our projects are known for their brevity and hassle-free execution.
Leverage the power of low-code development and out-of-the-box features to customize and extend your service management solutions effortlessly.
Enjoy the benefits of cloud-based delivery, ensuring flexibility, scalability, and reliability for your service management needs.
Harness the power of artificial intelligence throughout the platform, automating repetitive tasks and enhancing operational efficiency.
Embrace a service-centric approach to ITSM and ESM, focusing on delivering value to end-users and aligning services with business objectives.
Access a comprehensive knowledge base seamlessly integrated into the platform, empowering users with relevant information and insights.
Benefit from a SaaS, multi-tenant architecture, providing a secure and scalable environment for your service management operations.
Ensure compliance with industry standards and regulations, with enterprise-ready certifications including ITIL competencies, SOC2, and ISO certifications.
Extend the functionality of Xurrent beyond ITSM, with comprehensive ESM capabilities for HR, Finance, Marketing, and IT services.
Receive dedicated post-sales support, including certifications, ongoing support, and services to optimize your service management journey.
Access a global partner network spanning various verticals, providing expertise and support for your service management initiatives.
Optimize Service Performance and Value
Keeping tabs on the value each service brings is a pivotal aspect, and Xurrent simplifies this tracking process.
Navigate through Xurrent's intuitive dashboard, a centralized hub providing comprehensive insights into every facet of your services.
Xurrent establishes a unified narrative, harmonizing the dialogue between finance and IT, ensuring a shared understanding of objectives.
With Xurrent's innovative architecture, collaboration extends effortlessly beyond organizational borders, fostering seamless data exchange and partnership.